Diploma in Business Analysis

Format:

The course is presented as a combination of practical exercises in an instructor led classroom environment and a workplace application as an assignment that’s to be completed at the end of each module. A minimum pass mark of 75% in the final examination and an average pass mark of 60% for assignments is required to obtain the diploma. This diploma can also be taken as an online course. The learner completes one module at a time and requests the assignment for the module, which they will complete in the work environment. On submission of the assignment they can move on to the next module.

Pre-requites:

Matric / NQF 3 with English / Maths / Science, Computer literate and 6 months of business working experience

Audience:

Business Analysts, Product Developers or Process Engineer involved with Developing business requirements documentation, Product / Service development, Business process improvement (BPI), Business process (re)engineering (BPR) and Business process management (BPM).

Training Calendar & Registration Download Course Information

Course Description:

This Diploma has been developed with the objective of providing learners a formal method to grow and assess their Business Analysis Skills in a progressive manner. Concepts are taught with practical exercises which are performed in the classroom environment with the assistance of a facilitator. The learner then returns to the workplace to apply the techniques in their own working environment. This application of theory in the workplace forms the assignment that’s to be completed at the end of each module within 2 weeks.

Format:

The course is presented as a combination of practical exercises in an instructor led classroom environment and a workplace application as an assignment that’s to be completed at the end of each module. A minimum pass mark of 75% in the final examination and an average pass mark of 60% for assignments is required to obtain the diploma. This diploma can also be taken as an online course. The learner completes one module at a time and requests the assignment for the module, which they will complete in the work environment. On submission of the assignment they can move on to the next module.

Pre-requites:

Matric / NQF 3 with English / Maths / Science, Computer literate and 6 months of business working experience

Audience:

Business Analysts, Product Developers or Process Engineer involved with Developing business requirements documentation, Product / Service development, Business process improvement (BPI), Business process (re)engineering (BPR) and Business process management (BPM).

Training Calendar & Registration Download Course Information

Course Description:

This Diploma has been developed with the objective of providing learners a formal method to grow and assess their Business Analysis Skills in a progressive manner. Concepts are taught with practical exercises which are performed in the classroom environment with the assistance of a facilitator. The learner then returns to the workplace to apply the techniques in their own working environment. This application of theory in the workplace forms the assignment that’s to be completed at the end of each module within 2 weeks.

Diploma in Business Analysis

Course Modules:

INTBA – Introduction to Business Analysis:

To effectively analyse any area of the business, the analyst needs to understand the difference between what is required – “analysis” and how it will be implemented – “design”. This course focuses on ensuring that a business analyst understands how much information to gather and he/she can apply the most appropriate modelling technique in order to define accurate, complete, concise and complete business requirements that are to be used as a basis for developing business solutions.

After completing this module the delegate will be able to:

  • Understand the concepts of a Systems Development Life Cycle (SDLC)
  • Understand the phases and deliverables within the SDLC
  • Understand the difference between the Business Requirement, Functional Specification and Technical Specification
  • Understand various modelling techniques and know where best to apply them including UML, DFD, ERD, Flow Charting and many others.
  • Identify end-to-end processes from stimulus to response (Organisational Events)
  • Separate design issues from business issues
  • Understand what a repository is and why it is important.
  • Ability to model the ‘as is’ design.
  • Understand what ‘analysis paralysis’ is and how to ensure it doesn’t set in.
  • Understand the concepts of Business Process Analysis
FCS – Facilitation Skills:

This interactive workshop focuses on skilling up facilitators to make review sessions, meetings and workshops more productive by encourage participation whilst maintaining the focus and staying within time constraints. The student learns how to plan and prepare for group session and how to exercise the interpersonal skills that achieve best results. The student an opportunity to apply and refine skills through extended role-playing activities.

After completing this module the delegate will be able to:

  • Plan and prepare for various types of facilitated sessions
  • Understand the benefits of facilitated sessions
  • Understand and apply facilitation techniques
  • Understand how to apply the above techniques to one-on-one interviews.
  • Define and understand the roles of those involved in the facilitation process
  • Use various problem solving techniques including:

     

    • SWOT
    • Fishbone
    • Cause Effect
    • Drill Down
ADVBPA – Advanced Business Process Analysis:

The emphasis of this two-day module is to understand what Business Process analysis is and how use the modelling techniques introduced in the “Introduction to Business Analysis” module. This module contains lots of practical work, so that the learner has the opportunity to apply the techniques with a skilled facilitator to assist when issues arise. The focus in this module is on the ‘as-is’ analysis.

After completing this module the delegate will be able to:

  • Start analysing in a structured top down approach using engineering disciplines
  • Know what deliverables are required
  • Apply modelling techniques to document the end-to-end processes
  • Document the end-to-end process in context level
  • Document the end-to-end process at detail level
  • Document the detailed Data Requirement via the Data Dictionary
  • Document an implementation independent view of the business processes
  • Apply Quality Assurance to each deliverable
  • Differentiate between a repository and a modelling tool
  • Develop a Business Requirements document that can be used as input to design (Functional Specification)
ADVBIA – Advanced Business Information Analysis

The emphasis of this two-day module is to understand what Business Information analysis is and using the modelling techniques introduced in Introduction to Business Analysis. This module contains lots of practical work, so that the learner has the opportunity to apply the techniques with a skilled facilitator to assist when issues arise. The focus is on the ‘as is’ analysis 

After completing this module the delegate will be able to:

  • Start analysing in a structured approach and know what deliverables are required.
  • Understand which type of models to use
  • Identify essential business data from designer data
  • Apply Quality Assurance to each deliverable
  • Use a systematic top down approach to extract information needs
  • Normalise data to 3rd normal form
  • Develop a logical Entity Relationship Diagram with supporting documentation:
  • Understand cardinality, referential integrity and data integrity
ADVBA – Advanced Business Analysis

The emphasis of this two-day module is to understand the integration between Business Process and Information Analysis. The Learner will have the opportunity to identify the business process improvement opportunities available when the end-to-end process is integrated without the complexities of existing functional silo’s (departments) and their associated solutions (IT systems).Project management concepts are also introduced including the development of a Business Case, Risk Analysis and project scoping. This module contains a large amount of practical work including the sample copy of the documentation required for the entire Business Requirements Specification.

After completing this module the delegate will be able to:

  • Integrate business process and information modelling
  • Develop CRUD (Create, Retrieve, Update, Delete) matrices for data elements and entities
  • Understand Business Engineering in its entirety, including the difference between engineering and Business Process Improvement.
  • Apply various strategies to analysing / designing / implementing engineered processes.
  • Develop a Project Charter including:

     

    • Project Scope
    • Project Plan
    • Identification and documentation of Business, Project and Systems Objectives
    • Project Risk Analysis.
  • Design proposed solutions based on the Analysis
  • Apply design techniques for data and processing
INTFS – User Cantered Design

The emphasis of this two-day module is to understand the limitations presented during design. During this module the Learner will understand that the Business Requirement is the bed rock of Design and the importance of building a blue print for the automated system prior to actually building the system itself. The learner will understand how to apply engineering disciplines into the design, to create a design that will actually meet business requirements. The concepts of User Cantered Design are introduced and explored. 

After completing this module the delegate will be able to:

  • Understand the difference between Business Analysis and Systems Analysis
  • Understand the various strategies that can be used in design
  • Realise the impact that mistakes and omissions have on the design of an automated system
  • Understand the influencing factors in designing an automated system
  • Create a Functional Specification.

     

    • Screen Design (prototyping)
    • Workflow (swim lanes)
    • Screen Flow (Storyboarding / Navigation)
    • Report Design
  • Factors influencing screen and report layouts
  • Understand meaningful error messages.
  • Test the emerging design via test cases and heuristics evaluation
  • Understand the difference between testing and evaluation
  • Understand the impact of various input and output devices on the business.

Each delegate will receive:

  • Training Material Hand’-out
  • A copy of the book “Creating Customer Focused Organisations” by Brian Dickinson
  • A case study example of the deliverables required from the analysis effort.
  • A business requirement specification (BRS) example.
  • A template of the Business Requirement and Functional Specification
  • Certificate of Completion

Who We Work With

  • AlexanderForbes
  • Rhodes
  • Bestmed
  • Anglo American
  • DataCentrix
  • Enviroserv
  • FirstRand
  • Sasol
  • FTP
  • MTN
  • Omnia
  • PEP
  • SABS
  • Sasol
  • StandardBank
  • SunCityResort