Four Day Business Process Analysis

Format:

Instructor led, with approximately 6 hours of exercise for the delegate to test each new tool or technique in the classroom environment.

Pre-requites:

At least one year of working experience either from a business or systems development perspective.

Audience:

Business Analysts, Product Developers or Process Engineer involved with Developing business requirements documentation, Product / Service development, Business process improvement (BPI), Business process (re)engineering (BPR) and Business process management (BPM).

Training Calendar & Registration Download Course Information

Course Description:

The emphasis of this four-day course is on the gathering, specifying and designing Business Processes, so that we do not create faster, bad processes. Business Process Improvement (BPI), Business Process Re-engineering (BPR) and Business Process Management concepts are discussed; debated and practical applications of these disciplines are covered. Systematic, top-down techniques are used to study and decompose a Business Area. The delegate is taken through the four stages possible for analysis i.e. As-Is design As-Is analysis, new analysis and new design. Various tools and techniques are introduced based on a business process engineering methodology. Upon completion the delegate will be in position to choose the right tool for the right job. This is a technical business course.

Format:

Instructor led, with approximately 6 hours of exercise for the delegate to test each new tool or technique in the classroom environment.

Pre-requites:

At least one year of working experience either from a business or systems development perspective.

Audience:

Business Analysts, Product Developers or Process Engineer involved with Developing business requirements documentation, Product / Service development, Business process improvement (BPI), Business process (re)engineering (BPR) and Business process management (BPM).

Training Calendar & Registration Download Course Information

Course Description:

The emphasis of this four-day course is on the gathering, specifying and designing Business Processes, so that we do not create faster, bad processes. Business Process Improvement (BPI), Business Process Re-engineering (BPR) and Business Process Management concepts are discussed; debated and practical applications of these disciplines are covered. Systematic, top-down techniques are used to study and decompose a Business Area. The delegate is taken through the four stages possible for analysis i.e. As-Is design As-Is analysis, new analysis and new design. Various tools and techniques are introduced based on a business process engineering methodology. Upon completion the delegate will be in position to choose the right tool for the right job. This is a technical business course.

Four Day Business Process Analysis

Course Objectives:

After completing this course the delegate will be able to:

  • Understand the background to Business Analysis, Business process improvement and Business (re) engineering
  • Understand the role of the Business Analyst
  • Understand the use of various methodologies
  • Start analysing in a structured approach and know what deliverables are required i.e. Process models, process specifications, Entity Relationship Diagrams, entity, relationship and data specifications and the data dictionary.
  • Understand which models are the most appropriate to use, flow charts (swimlanes), data flow diagrams (DFD), entity relationship diagrams (ERD), functional decomposition, object orientation (use case), narrative text etc.
  • How to identify end-to-end business processes from stimulus to response (Organisational Events)
  • How to separate design issues from business issues
  • How to apply Quality Assurance to each deliverable
  • Use a systematic top down approach to process modelling
  • Understand what a repository is and why it’s important
  • Identify the characteristics required from a case tool and understand the difference between a modelling tool and a case tool;
  • Develop a Business Requirements document that can be used as input to design (the Functional Specification)

Course Outline:

  • Modelling techniques
  • Choosing an appropriate model
  • Business Process Analysis: an understanding of the concepts of Process Analysis, including where and why data definition is imperative
  • The Context of Business Process Analysis
  • Tools for the Process Analyst
  • Data Flow Diagrams
  • Using DFDs to Model Analysis and Design Issues
  • Process Specification
  • Business Process Analysis Specification
  • Separating Analysis/Design and As Is/To be Issues
  • Modelling Rules
  • Organisational Event Modelling
  • Decomposing Levelling
  • Data Dictionary
  • Specifying Business Logic
  • Specifying Data Transformations in Process Specifications
  • Methods Specification
  • Basic Communication Skills
  • Types of interviews and interactions
  • Questions for requirements elicitation
  • Setting SMART objectives
  • Joint Application Design (JAD)
  • Participants of a Facilitated Session and their roles
  • The Role of the Analyst
  • Challenging the Thought Process
  • Documenting the Thought Process
  • Questioning Techniques
  • Listening Skills
  • User Centred Design
  • The Automation Boundary
  • Screen Design
  • Review
  • Story Boarding
  • Using the Pre-Packaging and Work Flows
  • Prototyping
  • What is Prototyping
  • Fidelity in Prototyping
  • Low-Fi prototypes
  • Hi-Fi Prototypes   
  • Prototype Evaluation

Each delegate will receive:

  • Training Material Hand-out
  • A case study example of the deliverables required from the analysis effort.
  • Certificate of Completion

Who We Work With

  • AlexanderForbes
  • Rhodes
  • Bestmed
  • Anglo American
  • DataCentrix
  • Enviroserv
  • FirstRand
  • Sasol
  • FTP
  • MTN
  • Omnia
  • PEP
  • SABS
  • Sasol
  • StandardBank
  • SunCityResort