Six–Day Business Process and Information Analysis

Course Description

The emphasis of this six-day workshop is on the gathering and specifying of the Business Requirements. Business Analysis is a systematic, top-down technique for studying and decomposing a Business Area and representing it as a partitioned, detailed specification of Logical / Business Requirement (i.e. a Business Requirements Specification). The delegate is taken through the four stages possible for analysis i.e. As-Is design, As-Is analysis, new analysis and new design. Various tools and techniques are introduced based on a business engineering methodology. Upon completion the delegate will be in a position to choose the right tool for the right job. This is a technical business workshop. Instructor led, with approximately 12 hours of exercise for the delegate to test each new tool or technique in the classroom environment. The case study takes the delegate through the 4 stages of Analysis. 

Analysts, Product Developers or any information systems or business professionals actively involved in producing a business requirements definition or process development or process improvement / engineering. No Information Technology (IT) experience is required. 


After completing this workshop the delegate will be able to: 

  1. Start analysing in a structured approach and know what deliverables are required i.e. Process models, process specifications, Entity Relationship Diagrams, relationship and data specifications and the data dictionary.

  2. Which models are the most appropriate to use, flow charts, data flow diagrams (DFD), entity relationship diagrams (ERD), functional decomposition, object orientation, narrative text etc.

  3. Understand the concepts of a Systems Development Life Cycle (SDLC). Understand the phases and deliverables within the SDLC

  4. Understand the difference between the Business Requirement, Functional Specification and Technical Specification

  5. Understand various modelling techniques and know where best to apply them including UML, DFD, ERD, Flow Charting and many other.

  6. How to identify a process from stimulus to response (Organisational Events)

  7. How to separate design issues from business issues

  8. How to apply Quality Assurance to each deliverable

  9. Use a systematic top down approach to process and information modelling

  10. Normalise data to 3rd normal form

  11. Develop a logical ERD

  12. Understand what a repository is and why it’s important.

  13. Identify the characteristics required from a case tool and understand the difference between a modelling tool and a case tool

  14. Understand what analysis paralysis is and how to ensure it doesn’t set in.

  15. Develop a Business Requirements document that can be used as input to design (the System Specification, Technical Specification, Functional Specification)

This workshop is split over a two-week period due to the depth and intensity of training, thus providing delegates with the tools and techniques to apply within their own environment upon completion of the 6-day workshop. 

In-house Training at a venue of your choice is available on request for 6 or more delegates 

Each delegate will receive: 

  1. Training Material Hand-out

  2. A case study example of the deliverables required from the analysis effort.

  3. Certificate of Completion

Number of Days = 6


At least one year working experience either from a business or systems development perspective

Who We Work With

  • AlexanderForbes
  • Rhodes
  • Bestmed
  • Anglo American
  • DataCentrix
  • Enviroserv
  • FirstRand
  • Sasol
  • FTP
  • MTN
  • Omnia
  • PEP
  • SABS
  • Sasol
  • StandardBank
  • SunCityResort