Changes to how organisations run their operations intensify as the marketplace changes and become increasingly competitive. There are many common “events” that most often drive the need for developing, evaluating or modifying the operating model of the organisation.
So, if you’re concerned about the economic outlook, and if you get challenging questions from your board about the resilience of your organisation’s performance, how do you best respond? It turns out that in times of crisis and in times of economic slowdown, not everybody fares the same. Those organisations that make the shift to an operating model which combines operations capabilities with digital technologies, one that can create value, lower costs, and improve customer experience, giving organisations an edge in a highly competitive landscape, are the ones that do well.