Ten-Day Certificate in Business Analysis

Format:

The course is presented as a combination of practical exercises in an instructor-led classroom environment (physical and on-line) and a workplace application as an assignment that’s to be completed at the end of each module. A minimum pass mark of 75% in the final examination and an average pass mark of 60% for assignments is required to obtain the Certificate. The learner completes one module at a time and requests the assignment for the module, which they will complete in the work environment. On submission of the assignment, they can move on to the next module.

Pre-requites:

Matric / NQF 3 with English/ Maths/ Science, Computer literate and 6 months of business working experience. Modules:  Introduction to the SDLC  Facilitation Skills  Business Process- & Information Modeling  Develop Specifications for Software Development  User Experience Design  Introduction to Project Management  Developing a Business Case

Audience:

Business Analysts, Product Developers or Process Engineer involved with Developing business requirements documentation, Product/ Service Development, Business process improvement (BPI), Business process (re)engineering (BPR) and Business process management (BPM).

Training Calendar & Registration Download Course Information

Course Description:

This Certificate has been developed to provide learners with a formal method to grow and progressively assess their Business Analysis Skills. Concepts are taught with practical exercises which are performed in the classroom (physical or online) environment with the assistance of a facilitator. The learner then returns to the workplace to apply the techniques in their working environment. This application of theory in the workplace forms the assignment that’s to be completed at the end of each module within 2 weeks.

Format:

The course is presented as a combination of practical exercises in an instructor-led classroom environment (physical and on-line) and a workplace application as an assignment that’s to be completed at the end of each module. A minimum pass mark of 75% in the final examination and an average pass mark of 60% for assignments is required to obtain the Certificate. The learner completes one module at a time and requests the assignment for the module, which they will complete in the work environment. On submission of the assignment, they can move on to the next module.

Pre-requites:

Matric / NQF 3 with English/ Maths/ Science, Computer literate and 6 months of business working experience. Modules:  Introduction to the SDLC  Facilitation Skills  Business Process- & Information Modeling  Develop Specifications for Software Development  User Experience Design  Introduction to Project Management  Developing a Business Case

Audience:

Business Analysts, Product Developers or Process Engineer involved with Developing business requirements documentation, Product/ Service Development, Business process improvement (BPI), Business process (re)engineering (BPR) and Business process management (BPM).

Training Calendar & Registration Download Course Information

Course Description:

This Certificate has been developed to provide learners with a formal method to grow and progressively assess their Business Analysis Skills. Concepts are taught with practical exercises which are performed in the classroom (physical or online) environment with the assistance of a facilitator. The learner then returns to the workplace to apply the techniques in their working environment. This application of theory in the workplace forms the assignment that’s to be completed at the end of each module within 2 weeks.

Ten-Day Certificate in Business Analysis

Introduction:

Steve Jobs was a brilliant innovator as he could think outside the box. If one, however, analyses how Steve (maybe unknowingly) was able to be such a great innovator one realises its because he could separate what people want from how they get it.

If one looks at how he revolutionised the music industry you’ll see that he was able to first establish what people wanted and only then figured out how to give them what they wanted. People did not want a better experience at the CD Warehouse like a quicker way to find a cd OR  have coffee while listening to the CD. Steve also realised that people did not necessarily want all the songs on a CD, but maybe only one. Steve was able to define their needs (“what”) described by the following user story:

  • As a music lover, I want one song and I want to buy it now (regardless of where I am, i.e. in my car at my home….) so that I can start listening to it immediately (and don’t have to wait for an appropriate time to drive to the cd warehouse)
  • Steve then looked at “how” he can enable these needs – he utilised design aspects (how) such as mobile devices, and cloud- & online payment solutions

Therefore, to effectively analyse any area of the business, the Business Analyst needs to understand the difference between what is required and how it will be implemented. This course focuses on ensuring that a Business/ Process Analyst understands the most appropriate modelling technique to define the accurate, complete, concise and complete business requirements (what) that are to be used as a basis for developing business solutions.

We’re finding ourselves in the 4th Industrial revolution, therefore performing Business Process Analysis and Innovation without looking at automation opportunities is a nebulous exercise.  So we ask ourselves what can we automate? We can automate process steps, we can automate the data on the move, we can automate the data at rest (Information Analysis).

We, therefore, don’t just reengineer or create the TO-BE by merely looking at wastes (i.e. lean and six sigma) we need to look at automation opportunities, and specifically data on the move, data at rest, and the associated business rules.

Reengineering the procedures only won’t yield the required benefits.

Course Modules:

Introduction to the SDLC

After completing this module the delegate will be able to:

  • Understand the phases and deliverables within the Systems Development Life Cycle (SDLC)
  • Understand the difference between the traditional Waterfall approach to the SDLC vs the Agile approach
  • Understand the difference between the Business Requirement Specification, the Functional Specification and the Technical Specification

Facilitation Skills

This interactive workshop focuses on ensuring Business Analysts are great facilitators ensuring sessions/ meetings/ workshops are productive. The techniques taught involve encouraging participation whilst maintaining the focus and staying within time constraints. The student learns how to plan and prepare for group sessions and how to exercise the required interpersonal skills that will achieve the best results. The student is allowed to apply and refine skills through extended role-playing activities.

After completing this module the delegate will be able to:

  • Plan and prepare for various types of facilitated sessions
  • Understand the benefits of facilitated sessions
  • Understand and apply facilitation techniques
  • Understand how to apply the above techniques to one-on-one interviews.
  • Define and understand the roles of those involved in the facilitation process
  • Use various problem-solving techniques including:
    • SWOT
    • Fishbone
    • Cause Effect
    • Drill Down

Business Process- and Information Analysis

The emphasis of this module is to understand what Business Process analysis is and how to use the modelling techniques. This module covers extensive practical work so that the learner has the opportunity to apply the techniques with a skilled facilitator to assist when issues arise.

After completing this module the delegate will be able to:

  • Start analysing in a structured top-down approach using engineering disciplines
  • Know what deliverables are required
  • Apply modelling techniques to document the end-to-end processes
  • Document the end-to-end process at various levels (Context to detailed level)
  • Document the detailed Data Requirement via the Data Dictionary
  • Differentiate between a repository and a modelling tool

 


Advanced Business Analysis – develop Specifications

Once you’ve innovated your business or business area the time has come to capture the requirements allowing your innovation to be automated. During this module, the learner will understand the importance of building a blueprint for the automated system before actually building the system itself.

The emphasis of this module is therefore on the gathering and specifying of the Business Requirements and creating a Business Requirements Specification (BRS). The learner will be taught the difference between the traditional Waterfall approach to the SDLC vs the Agile approach when developing the BRS. The learner will also learn to identify User Stories, what Sprints involve and all the role players in the Agile space.

Various tools and techniques are introduced based on a business engineering methodology. Upon completion, the delegate will be in a position to choose the right tool for the right job. This is a technical business module.

The learner will understand how to apply engineering disciplines into the design, to create a design that will meet business requirements. The concepts of user-centred Design are introduced and explored.

The emphasis is to understand the integration between Business Process- and Information Analysis. The Learner will have the opportunity to identify the business process improvement opportunities available when the end-to-end process is integrated without the complexities of existing functional silo’s (departments) and their associated solutions (IT systems).

Project management concepts are also introduced including the development of a Business Case, and project scoping (including Risk Analysis). This module contains a large amount of practical work including the sample copy of the documentation required for the entire Business Requirements Specification (BRS).

After completing this module the delegate will be able to:

  • Integrate business process and information modelling
  • Develop CRUD (Create, Retrieve, Update, Delete) matrices for data elements and entities
  • Apply various strategies to analysing / designing / implementing engineered processes.
  • Develop a Project Charter including:
    • Project Scope
    • Project Plan
    • Identification and documentation of Business, Project and Systems Objectives
    • Project Risk Analysis.
  • Design proposed solutions based on the Analysis
  • Apply design techniques for data and processing

User Experience Design

This two-day module is all about the overall experience of a person using a product such as a website or a computer application, especially in terms of how easy or pleasing it is to use.

After completing this module the delegate will be able to:

  • Understand the influencing factors in designing an automated system
  • Create a Functional Specification.
    • Screen Design (prototyping)
    • Screen Flow (Storyboarding/ Navigation)
    • Report Design
  • Factors influencing screen and report layouts
  • Understand meaningful error messages.
  • Test the emerging design via test cases and heuristics evaluation

 Each delegate will receive:

  • Training Material Hand-out
  • An introduction to the book “Creating Customer-Focused Organisations” by Brian Dickinson
  • A case study example of the deliverables required from the analysis effort.
  • A business requirement specification (BRS) example.
  • A template of the Business Requirement and Functional Specification
  • Certificate of Completion

Who We Work With

  • AlexanderForbes
  • Rhodes
  • Bestmed
  • Anglo American
  • DataCentrix
  • Enviroserv
  • FirstRand
  • Sasol
  • FTP
  • MTN
  • Omnia
  • PEP
  • SABS
  • Sasol
  • StandardBank
  • SunCityResort